Terms of service
Ophidia LLC — Terms of Service
Last updated: October 17, 2025
OVERVIEW
Welcome to Ophidia! The terms “we”, “us” and “our” refer to Ophidia LLC, a Wisconsin limited liability company. Ophidia LLC operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
Scope. These Terms of Service (these “Terms”), together with any policies referenced herein (including our Privacy Policy and Returns & Refunds Policy), describe your rights and responsibilities when you use the Services.
Brand coverage. These Terms apply to all brands, trade names, trademarks, logos, and products owned or controlled by Ophidia LLC (collectively, the “Ophidia Brands”). Your use of the Services or purchase of any product under any Ophidia Brand constitutes acceptance of these Terms.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, and dispute resolution. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you should not use or access the Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you consent to allow your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing or purchasing, you may be asked to provide certain information (e.g., email address, billing, payment, and shipping information). You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS (DIETARY SUPPLEMENT & MEDICAL DISCLAIMER)
We make every effort to present accurate product information. However, colors or product appearance may differ from how they appear on your screen due to your device and settings. We do not warrant that the appearance or quality of any products will meet your expectations or be exactly as depicted.
Dietary supplement notice. Our products are dietary supplements, not medical treatments. Statements regarding our products have not been evaluated by the U.S. Food & Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease. Information on the site is for educational purposes only and is not a substitute for advice from a qualified healthcare professional. Always read labels and follow directions before use.
Changes. All product descriptions, formulations, and pricing are subject to change at any time without notice, at our sole discretion. We may discontinue any product at any time and may limit quantities to any person, region, or jurisdiction.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. We may accept or decline your order at our discretion. Your order is not accepted until we confirm acceptance and process your payment. Please review your order carefully before submitting; we may be unable to accommodate cancellation requests after acceptance. If we do not accept, change, or cancel an order, we will attempt to notify you via the email, billing address, and/or phone number you provided.
Your purchases are subject to returns or exchanges solely in accordance with our Returns & Refunds Policy (the single source of truth for returns and refunds).
You represent and warrant that your purchases are for personal or household use, not for commercial resale or export (unless we have a separate written reseller agreement with you).
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged is the price in effect at the time you place the order and will appear in your order confirmation email. Unless expressly stated, posted prices exclude taxes, shipping, handling, customs, or import charges.
Prices in our online store may differ from prices offered in physical stores or third-party channels. Promotions may be governed by separate terms; if there is a conflict, the promotion terms control.
You agree to provide current, complete, and accurate purchase, payment, and account information and to promptly update your information (email, card numbers, expiration dates) so we can complete transactions and contact you as needed.
You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are authorized to use the payment method; (iii) charges will be honored by your payment provider; and (iv) you will pay all charges at the posted prices, including shipping/handling and applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and not guaranteed. We are not liable for delays caused by carriers, customs, or events outside our control. Title and risk of loss pass to you when we deliver the products to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
The Services (including all text, images, graphics, logos, videos, audio, design/selection/arrangement, reviews, and other content) are owned by Ophidia LLC or its licensors and are protected by U.S. and foreign intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Except as expressly permitted, you may not reproduce, distribute, modify, create derivative works, publicly display or perform, republish, download, store, or transmit any materials without our prior written consent. No license to any patent, trademark, copyright, or other intellectual property is granted by these Terms.
Trademarks. All Ophidia Brands, trademarks, service marks, product names, logos, packaging designs, and trade dress (current and future) are the property of Ophidia LLC. You may not use them without our prior written permission. Shopify’s names, logos, and marks are trademarks of Shopify. Other names/logos are the property of their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to tools or features provided by third parties that we do not control or monitor. You acknowledge that we provide such tools “as is” and “as available” without warranties or endorsement and without liability for your use. Any use is at your own risk, and you should review third-party terms that apply.
We may introduce new features or tools in the future; such features are part of the Services and subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials or links to third-party websites or content. We are not responsible for examining or evaluating such content or its accuracy. Accessing third-party sites is at your own risk. We are not liable for any harm or damages related to third-party websites, products, services, or content. Review third-party policies before engaging in transactions with them.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify to provide the Services. However, your purchases are made directly with Ophidia LLC. By using the Services, you acknowledge and agree that Shopify is not responsible for sales between you and Ophidia, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Ophidia.
SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access and use of the Services to operate and improve the platform. Information you submit may be transmitted to and shared with Shopify and other third parties, which may be located outside your country. Review our Privacy Policy for details on how we, Shopify, and our partners use your personal information.
SECTION 11 – FEEDBACK
If you submit any ideas, suggestions, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use (e.g., to operate, provide, evaluate, enhance, and promote the Services).
You represent and warrant that: (i) you own or have all rights to the Feedback; (ii) you disclose any compensation or incentives; and (iii) your Feedback complies with these Terms and applicable law. We may (but have no obligation to) monitor, edit, or remove Feedback in our discretion. You agree not to submit unlawful, infringing, abusive, obscene, or harmful Feedback or any Feedback containing malware. You may not misrepresent your identity or the origin of Feedback. You are solely responsible for your Feedback and its accuracy.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
From time to time, information on the Services may contain typographical errors or inaccuracies (e.g., product descriptions, pricing, promotions, shipping charges, transit times, availability). We reserve the right to correct such errors, change or update information, or cancel orders if any information is inaccurate at any time without prior notice (including after you submit your order).
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. Without limitation, you may not use the Services:
(a) for any unlawful or malicious purpose;
(b) to violate any law or regulation;
(c) to infringe upon our or others’ intellectual property rights;
(d) to harass, abuse, defame, intimidate, or harm any person;
(e) to transmit false or misleading information;
(f) to post or transmit content that violates these Terms;
(g) to send spam, chain letters, or other unsolicited messages;
(h) to impersonate any person or entity;
(i) to engage in conduct that restricts or inhibits others’ use or that may harm Ophidia, Shopify, or users, or expose them to liability.
You also agree not to: (a) upload viruses or malicious code; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track others’ personal information; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent security features. We may suspend, disable, or terminate your account at any time without notice for violations.
SECTION 14 – TERMINATION
We may terminate these Terms or your access to the Services (or any part thereof) at any time in our discretion without notice, and you remain liable for all amounts due up to and including the date of termination.
The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law & Dispute Resolution, Privacy Policy, and any other provisions that by their nature should survive.
SECTION 15 – DISCLAIMER OF WARRANTIES
The information presented on or through the Services is for general information purposes only. We do not warrant the accuracy, completeness, or usefulness of such information. Any reliance is at your own risk.
EXCEPT AS EXPRESSLY STATED BY OPHIDIA, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, DURABILITY, AND NON-INFRINGEMENT. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow certain disclaimers; in such cases, the above applies to the maximum extent permitted.
SECTION 16 – LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL OPHIDIA LLC OR OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS—OR SHOPIFY AND ITS AFFILIATES—BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, REVENUE, SAVINGS, DATA, OR REPLACEMENT COSTS, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCTS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Where a jurisdiction does not allow exclusion or limitation of certain damages, our liability is limited to the maximum extent permitted. In no event will Ophidia’s aggregate liability exceed the amount you actually paid for the product giving rise to the claim, or $100 USD, whichever is less.
SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Ophidia LLC, Shopify, and our/their affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, or demands (including reasonable attorneys’ fees) arising out of or related to: (1) your breach of these Terms or referenced policies; (2) your violation of law or third-party rights; or (3) your access to or use of the Services or products.
We will notify you of any indemnifiable claim (failure to promptly notify will not relieve you unless you are materially prejudiced). We may control the defense and settlement (at your expense), including choice of counsel, and will not settle any claim imposing non-monetary obligations on you without your reasonable consent. You will cooperate in the defense, including providing relevant documents.
SECTION 18 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted, and the unenforceable portion deemed severed. The remainder remains in full force and effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision is not a waiver. These Terms and any policies or operating rules posted by us on the site (including the Privacy Policy and Returns & Refunds Policy) constitute the entire agreement between you and Ophidia LLC and supersede all prior or contemporaneous agreements, communications, and proposals (oral or written). Any ambiguities shall not be construed against the drafting party.
SECTION 20 – ASSIGNMENT
You may not delegate, transfer, or assign these Terms or any rights or obligations without our prior written consent; any attempt is void. We may transfer, assign, or delegate these Terms and our rights/obligations without consent or notice.
SECTION 21 – GOVERNING LAW & DISPUTE RESOLUTION (WISCONSIN; ARBITRATION)
Governing Law. These Terms and any separate agreements whereby we provide Services are governed by the laws of the State of Wisconsin, without regard to conflict-of-laws principles, and by applicable U.S. federal law.
Arbitration & Class-Action Waiver. Except where prohibited by law, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any Ophidia product shall be resolved by binding arbitration administered by JAMS (or a comparable provider) under its rules. You and Ophidia waive any right to a jury trial and to participate in a class, collective, or representative action. If applicable consumer law does not allow arbitration or class-action waiver, those portions will not apply.
Venue for Non-Arbitrable Claims. For claims that cannot be arbitrated, the state or federal courts located in Wisconsin shall have exclusive jurisdiction and venue, and you consent to personal jurisdiction there.
SECTION 22 – HEADINGS
Headings are for convenience only and do not limit or otherwise affect these Terms.
SECTION 23 – CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page. We may update, change, or replace any part of these Terms by posting updates to our website. We will provide notice of material changes as required by law, and such changes are effective on the date specified in the notice. Your continued use of the Services after changes constitutes acceptance.
SECTION 24 – CONTACT INFORMATION
Questions about these Terms should be sent to: contact@getophidia.com.
Business/Trading Name: Ophidia (brand of Ophidia LLC)
Email: contact@getophidia.com
Business Address: 2305 29th Ave, Kenosha, WI 53140
Business Phone: 1-888-415-9339
Business Registration Number: O046940
SECTION 25 – SUBSCRIPTIONS & AUTO-RENEWALS (IF OFFERED)
If you purchase a subscription (auto-ship), it will automatically renew at the stated interval until you cancel. You may cancel or modify your subscription in your account or by contacting contact@getophidia.com before the next renewal date. Subscription shipments already processed may not be canceled and are eligible for return or refund only as expressly stated in our Returns & Refunds Policy. Any promotional pricing applies only for the stated term, after which standard pricing may apply.
SECTION 26 – RETURNS & REFUNDS (CROSS-REFERENCE ONLY)
All returns, exchanges, and refunds are governed exclusively by the Ophidia Returns & Refunds Policy. That policy is incorporated by reference and is the sole source of truth regarding return/refund eligibility, timing, and procedures.